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FAQ

How long does shipping take?

We ship out orders within 2-6 business days. Due to COVID-19, we are currently experiencing delays with packaging and shipping. 

 

How is my order shipped?

We package your order with care and all of our packages are ready to gift since we send electronic purchase receipts via email. For jewelry orders over $15 USD, our jewelry comes in a gift box, with a jewelry bag, and cleaning cloth. For orders under $15 USD, we use a jewelry card and include a jewelry storage bag. 

 

Do you hand make your products?

Many of the items in our collection are hand-crafted. If an item is imported, it will be listed under the product description. If an item is hand-crafted, it will also be listed under the product description. We strive for transparency and source our materials from high quality suppliers. All hand-crafted items are made and embroidered to order, so please allow 2-6 business days for your order to ship. 

 

Do you make custom length jewelry?

We want our jewelry to be accessible to people of all sizes, we do NOT charge extra for smaller or larger chain lengths. If you want a custom length for your necklace chain, please specify so at the box under where it says "leave a note at your order" and we will gladly meet your custom request!