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Returns, Repairs, and Exchanges

Thank you for shopping at que cute!

If you have any questions about your order please email us at customerservice@shopquecute.com

Returns and Exchanges

✨Returns are accepted within 15 days of your order delivery. We offer free returns and exchanges! ✨


✨Returns are not available for custom name jewelry, if there is an issue with your item, we will gladly repair it free of charge. ✨


✨International sales are final. Custom fees are the responsibility of the recipient.✨

Repairs

We have a 4 month free repair policy at que cute for our handmade jewelry items. If the item breaks from normal wear, please email us at customerservice@shopquecute.com with a picture so we can get your item fixed up. We cover the repair and shipping costs for up to 4 months after you recieve your item in the mail. 

Our repair policy does not cover accidents that go beyond normal wear. For example, if your necklace gets stuck and you accidentally break the chain, these repairs are not covered under our 4 month free repair policy. We are happy to fix your items for a small fee ranging from $5-$15 depending on the item and what needs to be fixed.